Company Policy

To provide high-quality, affordable software solutions that help businesses of all sizes streamline operations, increase efficiency, and achieve sustainable growth. We believe in making enterprise-grade technology accessible to businesses across India and beyond.

To become the leading software solutions provider in India, recognized for innovation, reliability, and exceptional customer service. We envision a future where every business, regardless of size, has access to world-class technology solutions.

• Innovation: Continuously improving and adopting cutting-edge technologies • Integrity: Honest, transparent, and ethical business practices • Customer Success: Putting our customers' success at the heart of everything we do • Quality: Maintaining the highest standards in all our products and services • Collaboration: Working together with customers, partners, and team members

• Clean, maintainable, and well-documented code • Following industry best practices and coding standards • Regular code reviews and peer assessments • Automated testing (unit, integration, and end-to-end tests) • Continuous integration and deployment (CI/CD) pipelines

All our software products undergo rigorous testing: • Functional testing: Ensuring all features work as intended • Performance testing: Load testing and optimization • Security testing: Vulnerability assessments and penetration testing • User acceptance testing: Real-world scenario testing • Regression testing: Ensuring updates don't break existing features

We track and maintain: • Code coverage: Minimum 80% test coverage • Bug density: Less than 1 critical bug per 1000 lines of code • Performance benchmarks: Response times under 200ms for 95% of requests • Uptime: 99.9% service availability target • Customer satisfaction: NPS score above 50

• Email Support: support@kodxrx.com (Response within 24 hours) • Phone Support: +91 7020989896 (9 AM - 9 PM IST, Monday-Sunday) • Live Chat: Available on our website during business hours • Help Center: Comprehensive documentation and knowledge base • Video Tutorials: Step-by-step guides and training materials

• Starter Plan: Email support with 48-hour response time • Professional Plan: Priority email and phone support with 24-hour response • Enterprise Plan: Dedicated account manager and 24/7 priority support • All plans include access to our knowledge base and community forums

• First response time: Within 24 hours for all inquiries • Resolution time: 80% of issues resolved within 48 hours • Customer satisfaction: Target of 95% satisfaction rating • Escalation process: Clear escalation path for complex issues • Follow-up: Proactive follow-up to ensure issue resolution

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit • Access Controls: Role-based access control (RBAC) with multi-factor authentication • Network Security: Firewalls, intrusion detection, and DDoS protection • Regular Audits: Security audits and penetration testing every quarter • Compliance: Adherence to ISO 27001 standards and Indian data protection laws • Incident Response: 24/7 security monitoring and rapid incident response procedures

• Automated daily backups of all customer data • Multiple backup locations for redundancy • Point-in-time recovery capabilities • Regular backup restoration testing • Disaster recovery plan with RTO (Recovery Time Objective) of 4 hours and RPO (Recovery Point Objective) of 1 hour

• Compliance with Information Technology Act, 2000 (India) • Adherence to data protection principles • Regular privacy impact assessments • Data minimization and purpose limitation • Transparent data processing practices

• Regular feature releases and enhancements • Bug fixes and security patches released promptly • Performance optimizations and scalability improvements • User-requested features prioritized based on demand • All updates are backward compatible when possible

• Regular customer satisfaction surveys • Feature request portal for customer input • Beta testing programs for new features • Customer advisory board for strategic input • Feedback integration into product roadmap

• Adoption of latest technologies and frameworks • Regular technology stack updates • Performance monitoring and optimization • Scalability planning for growth • Research and development initiatives

• Cloud-based infrastructure reducing physical footprint • Energy-efficient data centers • Paperless operations where possible • Carbon offset programs for business travel • Sustainable procurement practices

• Equal opportunity employment practices • Support for local communities and charities • Educational initiatives and internships • Diversity and inclusion programs • Ethical business conduct standards

• Ethical behavior and integrity • Respectful workplace environment • Confidentiality and non-disclosure • Conflict of interest policies • Professional development opportunities

• Regular technical training programs • Soft skills and leadership development • Conference and certification support • Internal knowledge sharing sessions • Career growth and advancement opportunities

• 99.9% uptime SLA for all services • Redundant infrastructure and failover systems • 24/7 monitoring and alerting • Proactive issue detection and resolution • Scheduled maintenance windows with advance notice

• Comprehensive disaster recovery plan • Regular DR drills and testing • Multi-region data replication • Business continuity procedures • Communication protocols during incidents

• Rigorous vendor evaluation and selection • Security and compliance requirements • Service level agreements (SLAs) • Regular performance reviews • Transparent communication and collaboration

• Secure API integrations • Data protection agreements • Regular security assessments • Compliance verification • Ongoing relationship management