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Last Updated: December 15, 2024

Effective: January 1, 2024

Refund Policy

Our Refund Policy outlines the terms and conditions for refunds, cancellations, and money-back guarantees for Kod XRX products and services. We are committed to customer satisfaction and fair refund practices.

Key Points

14-day money-back guarantee for new subscriptions
Refunds processed within 5-7 business days
Custom development work is non-refundable
Partial refunds available for annual subscriptions
No refunds for partial months of service

Contact Information

support@kodxrx.com +91 7020989896

1. Satisfaction Guarantee

At Kod XRX, we are committed to your satisfaction. We offer a 14-day money-back guarantee for new subscriptions to our software products (Kod Serve, Kod Saloon, Kod ERP). If you are not completely satisfied with your purchase, you may request a full refund within 14 days of your initial subscription date. This guarantee applies to: • New subscriptions (first-time customers) • Monthly and annual subscription plans • All product tiers (Starter, Professional, Enterprise) This guarantee does not apply to: • Renewals or upgrades • Custom development services • Training and consultation services • Third-party integrations or add-ons

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

2.1 Time Requirements

• Refund requests must be submitted within 14 days of the initial purchase date • For annual subscriptions, refund requests must be made within 14 days of purchase • Late requests will be considered on a case-by-case basis but are not guaranteed

2.2 Usage Limitations

• The product must not have been extensively used (less than 50 transactions, actions, or data entries) • No significant customization or configuration work should have been performed • The account should not have been used for production purposes

2.3 Valid Reasons

Refund requests must be accompanied by a valid reason, such as: • Product does not meet stated features or requirements • Technical issues that cannot be resolved by our support team • Incompatibility with your business needs (not due to misrepresentation) • Duplicate or accidental purchase Refunds will not be granted for: • Change of mind after extensive use • Failure to read product documentation or requirements • Incompatibility due to user's technical limitations • Violation of terms of service

3. Non-Refundable Items and Services

The following items and services are non-refundable:

3.1 Custom Development

• Custom feature development • Custom integrations • Tailored configurations • Bespoke solutions These are considered work-for-hire and are non-refundable once development begins.

3.2 Professional Services

• Setup and configuration services • Data migration services • Training sessions and workshops • Consultation and advisory services • Onboarding assistance

3.3 Third-Party Services

• Third-party integrations and add-ons • Payment gateway setup fees • SSL certificates and domain purchases • Any fees paid to third-party providers

3.4 Used Subscriptions

• Subscriptions that have been used beyond the refund period • Accounts with significant usage or data • Subscriptions where custom work has been performed

4. Refund Process

To request a refund, follow these steps:

4.1 Submission

Submit your refund request by: • Email: support@kodxrx.com with subject "Refund Request" • Include your account email, order number, and reason for refund • Provide any relevant documentation or screenshots • Our support team will respond within 24-48 hours

4.2 Review Process

Our team will: • Review your account usage and history • Verify eligibility based on our refund policy • Check for any outstanding issues or support tickets • Make a decision within 3-5 business days

4.3 Approval and Processing

If approved: • You will receive email confirmation • Your account access will be terminated • Refund will be processed to your original payment method • Processing time: 5-7 business days • You will receive a refund confirmation email

4.4 Denial

If your refund request is denied: • You will receive an explanation via email • You may appeal the decision by providing additional information • Our team will review appeals within 5 business days

5. Subscription Cancellation

You may cancel your subscription at any time:

5.1 Cancellation Process

• Cancel through your account dashboard (Settings > Billing > Cancel Subscription) • Contact support at support@kodxrx.com • Cancellation takes effect at the end of your current billing period • You retain access until the period ends

5.2 Cancellation Refunds

• No refunds for partial months or periods • Annual subscriptions: Pro-rated refunds available if cancelled within first 30 days • After 30 days: No refunds for remaining period • All refunds subject to review and approval

5.3 Data Export

Before cancellation: • Export your data using our data export tools • Download reports and documents • Save any important information • We retain data for 30 days after cancellation, then permanently delete it

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

6.1 Annual Subscriptions

For annual subscriptions cancelled after the refund period: • Refund calculated based on unused months • Processing fees may apply • Subject to review and approval

6.2 Service Issues

If we are unable to resolve service issues: • Partial refunds may be offered for downtime • Calculated based on service unavailability • Requires documented evidence of issues

7. Refund Methods

Refunds will be processed using the same payment method used for the original purchase: • Credit/Debit Cards: 5-7 business days • Bank Transfers: 7-10 business days • UPI: 3-5 business days • Digital Wallets: 3-5 business days Note: International refunds may take longer due to banking processes.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute: • We will investigate the matter thoroughly • We may suspend your account during investigation • If the chargeback is found to be invalid, you may be liable for fees • We prefer to resolve issues directly - please contact us first

9. Special Circumstances

We understand that special circumstances may arise:

9.1 Medical Emergencies

Refunds may be considered for documented medical emergencies preventing service use.

9.2 Business Closure

Refunds may be considered if your business closes permanently.

9.3 Service Discontinuation

If we discontinue a service, we will offer: • Full refunds for unused periods • Migration assistance to alternative solutions • Extended access during transition period

10. Contact Us

For refund requests or questions about this policy: • Email: support@kodxrx.com • Phone: +91 7020989896 • Support Hours: Monday-Sunday, 9:00 AM - 9:00 PM IST • Response Time: Within 24-48 hours We are committed to fair and transparent refund practices and will work with you to resolve any issues.