Privacy Policy

When you register for an account, make a purchase, subscribe to our newsletter, request support, or contact us, we may collect: • Personal identification information: Name, email address, phone number, postal address • Business information: Company name, business type, GST number, billing address • Payment information: Credit card details, bank account information (processed securely through third-party payment processors) • Account credentials: Username, password (stored in encrypted format) • Communication data: Messages, feedback, support tickets, survey responses • Profile information: Preferences, settings, usage history

When you visit our website or use our services, we automatically collect: • Device information: IP address, browser type, operating system, device identifiers • Usage data: Pages visited, time spent, click patterns, search queries • Location data: General geographic location based on IP address • Log data: Server logs, error reports, performance metrics • Cookies and tracking technologies: As described in our Cookie Policy

We may receive information about you from: • Business partners and service providers • Social media platforms (when you connect your account) • Public databases and government records • Marketing and analytics partners

• To provide, maintain, and improve our products and services • To process transactions and manage your account • To deliver customer support and respond to inquiries • To send service-related notifications and updates

• To send marketing communications (with your consent) • To provide product updates and feature announcements • To respond to your comments, questions, and requests • To send administrative information (terms changes, security alerts)

• To analyze usage patterns and improve user experience • To conduct research and analytics • To detect, prevent, and address technical issues • To ensure security and prevent fraud • To comply with legal obligations

• To comply with applicable laws, regulations, and legal processes • To respond to government requests and court orders • To enforce our terms and policies • To protect our rights, property, and safety

We share information with trusted third-party service providers who perform services on our behalf, including: • Payment processors (Razorpay, Stripe) • Cloud hosting providers (AWS, Google Cloud) • Email service providers (SendGrid, Mailchimp) • Analytics providers (Google Analytics) • Customer support platforms These providers are contractually obligated to protect your information and use it only for specified purposes.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We may disclose your information if required by law, court order, or government regulation, or to: • Comply with legal obligations • Protect our rights and property • Prevent fraud or security threats • Protect the safety of users or the public

We may share your information with your explicit consent or at your direction.

• Encryption: All data in transit (SSL/TLS) and at rest (AES-256) • Access controls: Role-based access with multi-factor authentication • Network security: Firewalls, intrusion detection, DDoS protection • Regular security audits and penetration testing • Secure coding practices and vulnerability management

• Employee training on data protection • Confidentiality agreements for all staff • Limited access on a need-to-know basis • Regular security awareness programs

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

You can request access to your personal data and receive a copy in a structured, machine-readable format.

You can update or correct inaccurate or incomplete information through your account settings or by contacting us.

You can request deletion of your personal information, subject to legal and contractual obligations.

You can opt-out of marketing communications by: • Clicking unsubscribe links in emails • Adjusting preferences in your account settings • Contacting us directly

You can object to certain types of data processing, including direct marketing and automated decision-making.